support

contact

Email luke@lastbase.com. We answer every message. Most replies go out within one business day.

what we support

• Your lastbase connection string and credentials.
• Postgres wire-protocol compatibility questions for your driver, ORM, or tool.
• Instance restarts, password resets, and plan changes.
• Billing and subscription questions.

what we don't support

• SSH or operating-system access. You don't get it and don't need it.
• Application-level debugging of your own code.
• Query tuning consulting beyond what our documentation covers.

before you email

Include your account email, the approximate time the problem started, and any error text you saw. Connection issues should include the client library and version you are using.